Overview

Selio’s Comp and Void features are designed to help you manage customer bills while maintaining precise transaction records. These tools are essential for tracking operational errors, optimizing staff training, and controlling food costs and losses.

What is a Void?

A Void is used to remove an item from a bill before it has been prepared. Since the item never leaves the kitchen or impacts inventory, voiding helps correct order entry mistakes without affecting your stock or food cost.

When to use a Void:

• The wrong item was ordered but caught before preparation (e.g., entering “Roast Chicken” instead of “Fried Chicken”).
• The item can be canceled before any food or drink is made.
• Kitchen can confirm no prep has started or the item can be reused.

Using Void helps keep your reports clean and highlights frequent ordering mistakes so managers can address them through staff coaching.

What is a Comp?

A Comp is used when an item has already been prepared but is given for free due to:

• A service error
• Customer dissatisfaction
• A goodwill gesture (e.g., birthday meal or VIP treatment)

Because the item is made but not paid for, comps will increase your food cost and reduce inventory, so it’s important to track them closely.

In Selio:

• Comps can only be applied to the entire order, not individual items.
• Orders eligible for Comp must not have a customer profile attached.

Quick Decision Guide:

Why it matters:

By using Comp and Void appropriately, you reduce unnecessary costs, ensure accurate reporting, and foster better customer service. Both actions are tracked in Selio reports, helping management monitor trends and make data-driven decisions.