Before You Start

Using a thermal printer helps you send order tickets directly to your kitchen or bar without worrying about heat or kitchen conditions affecting your receipts.

Fullscreen Tutorial

✅ Make sure:

• Your printer is compatible with Selio for Restaurants hardware. [Selio Shop – Buy printers]
• The printer is properly set up. See: [Connect accessories to your POS].
• If using a KDS device, check: [Selio KDS].

Recommended Printers

Selio supports Epson printers with Ethernet (ETH) connections only.

Why Epson with Ethernet?

• Reliable & durable: Seamless integration for stable performance
• Fast & network-friendly: Ethernet offers faster data transfer and minimizes interference
• Cleaner setup: Fewer cables, easy network monitoring, and fewer technical issues

Recommended models:

• Epson TM-T20 (link catre shop – pagina imprimantei)
• Epson TM-M30 (link catre shop – pagina imprimantei)

 

Connect Your Printer to the Network #

1. Plug the printer into your local network using an Ethernet cable.
2. The printer will auto-print a ticket showing its IP address, confirming network connection.
3. Locate the MAC address on the printer label / backcase of printer– you’ll need this for app setup.

Enable Order Ticket Printing in Selio #

1. In Selio, go to Account > Settings > Hardware > Printers.
2. Tap Create a Printer and follow these steps:
   • Printer Name: Name it based on location (e.g., Kitchen, Bar).
   • Select Printer: Choose the printer using its MAC address.
   • Is a Label Printer? Only enable if using Epson TM-L90 or TM-L100 for label printing.
   • Orders: Enable and select the Prep Stations for this printer.
   • Multiple Prep Stations to One Ticket: Enable if you want multiple stations printed on a single ticket.
   • Print Kitchen Names: Enable if you want the Prep Station’s short name printed on tickets.
   • Receipt: Enable if you want this printer to print customer receipts.
3. Press Save.
4. Ensure the printer status shows as ‘Connected’.

Quick Tip: Copy Printer Settings to Other Devices #

To quickly set up the same printer on another device:

1. Go to Account > Settings > Hardware > Printers.
2. Tap Copy from another device and select from the list.
3. Confirm the printer shows as ‘Connected’.

Check Printer Connection #

If orders aren’t printing:

• Go to Account > Settings > Hardware > Printers in the Selio app to check status.
• Ensure the printer is connected via Ethernet.
• On your Android device, verify you’re connected to the correct Wi-Fi network.
• Recommended internet speed: at least 25 Mbps.

Remove a Printer #

1. Go to Account > Settings > Hardware > Printers.
2. Select the printer.
3. Tap Remove Printer > Continue.

Empty Printer Queue #

1. Go to Account > Settings > Hardware > Printers.
2. Select the printer.
3. Tap Empty Printer Queue > Continue.