# Manage Gift Cards

Canonical: https://selio.io/en/support-center/manage-gift-cards
Language: en
Category: Selio Restaurant App
Reviewed by: Selio Support Team
Last updated: 2026-03-09
Summary: Learn how to manage gift card actions in Selio Restaurant App and keep gift card usage clear during service and checkout.
Topics: #customer-payments, #redemption

## Summary
View and use gift card actions during service, so your team can handle existing gift cards clearly and keep transactions accurate.

## Before you begin
- Make sure gift cards are enabled for the business
- Confirm the user has access to gift card actions
- Check whether the gift card already exists and is active
- Make sure the device is connected and ready for lookup or redemption actions

## Steps
1. Open the relevant order or payment flow.
2. Open the gift card action in the app.
3. Search for, enter, or scan the gift card information if needed.
4. Review the gift card details shown on screen.
5. Continue with the intended action, such as checking details, applying value, or reviewing status.
6. Confirm the change or usage.
7. Review the updated order or gift card state before completing the next step.

## Troubleshooting
- **Gift card cannot be found:** Check the card details and confirm it exists in the business system.
- **Gift card is unavailable:** It may be inactive, expired, or not supported for the current action.
- **Amount does not match expectations:** Review the gift card status and previous usage.
- **User cannot access gift card actions:** Permission rules may apply.
- **Gift card action fails during checkout:** Recheck the card details and current transaction state.

## Related context

- [Sell Gift Cards](https://selio.io/en/support-center/sell-gift-cards)
- [Customers](https://selio.io/en/support-center/customers)
- [Payment & Split Payments](https://selio.io/en/support-center/payment-and-split-payments)
- [Transactions Overview](https://selio.io/en/support-center/transactions-overview)
- [Tour of Gift Cards](https://selio.io/en/support-center/tour-of-gift-cards)