# Order via New Sale

Canonical: https://selio.io/en/support-center/order-via-new-sale
Language: en
Category: Selio Restaurant App
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Learn how to create a new order in Selio Restaurant App, add items correctly, and continue with payment or the next service action.
Topics: #new-sale, #orders, #order-entry, #pos

## Summary
Use **New Sale** for direct order entry when a cashier or server needs to build a check quickly, verify the active menu, and move the order toward sending, holding, editing, or payment without losing the service context.

## Before you begin
- Confirm the correct location and active menu before adding items to the check.
- Make sure products, prices, options, modifiers, and discounts have finished syncing on the device.
- Know whether the order should be paid immediately, held for later, or sent onward to prep or service.
- If the order will move to kitchen, fiscal, or payment steps, confirm the connected devices and user permissions are ready.

## Steps
1. Start **New Sale** from the main ordering screen.
2. Confirm the active menu before adding anything to the check.
3. Add the ordered items and choose required options, modifiers, quantities, and notes while the guest is still confirming the order.
4. Review the visible subtotal, discounts, taxes, and total before the check leaves the entry screen.
5. Correct wrong items, duplicate quantities, missing modifiers, or notes before the order moves to the next stage.
6. Continue with the action that fits the service moment: send to prep, hold, keep editing, split later, or pay.

## Troubleshooting
- **Items are missing from the sale screen:** The wrong menu may be active or sync may not be complete.
- **The price or total looks wrong:** Recheck the selected item, quantity, modifier, discount, and tax context before finalizing.
- **Follow-up actions are unavailable:** Role permissions, service configuration, or device readiness may limit what this user can do next.
- **The wrong item was entered:** Fix it while the order is still open, before it is sent or paid.
- **The order should not be paid yet:** Hold or send it according to the restaurant workflow instead of forcing immediate checkout.

## Related context

- [Switch Menus](https://selio.io/en/support-center/switch-menus)
- [Item Options on Menu & Orders](https://selio.io/en/support-center/item-options-on-menu-and-orders)
- [Using Modifiers on Items](https://selio.io/en/support-center/using-modifiers-on-items)
- [Combo Deals](https://selio.io/en/support-center/combo-deals)
- [Discount](https://selio.io/en/support-center/discount)
- [Payment & Split Payments](https://selio.io/en/support-center/payment-and-split-payments)