# Route Orders to the Right KDS Station

Canonical: https://selio.io/en/support-center/route-orders-to-the-right-kds-station
Language: en
Category: Kitchen Display System
Reviewed by: Selio Support Team
Last updated: 2026-05-14
Summary: Learn how to route orders to the correct KDS station in Selio so each kitchen screen shows the right work.
Topics: #prep-stations, #kitchen-workflow

## Summary
Use prep-station routing so orders appear on the right Selio KDS station. If no station matches, the order is not displayed on any KDS station.

## Before you begin
- Confirm the prep station exists
- Confirm the KDS screen is assigned to the expected prep station
- Know which order should be used for testing
- Do not assume a fallback station exists when no prep station matches

## Steps
1. Review the prep station that should receive the order.
2. Confirm the KDS screen is assigned to that prep station.
3. Place a controlled test order assigned to the prep station.
4. Confirm the order appears on the correct KDS station.
5. If routing changes are needed, update the prep-station assignment.
6. Retest immediately; routing changes apply in real time.
7. If no station matches, treat the order as not displayed on KDS until the assignment is corrected.

## Troubleshooting
- **The order appears on the wrong station:** Review the prep-station assignment.
- **The order appears nowhere:** Confirm a matching prep station exists; there is no fallback display when no station matches.
- **A routing change seems delayed:** Retest with a new assigned order and confirm the KDS device is connected.
- **Staff cannot verify routing:** Use a controlled test order and check the target prep station directly.

## Related context

- [Configure Prep Stations](https://selio.io/en/support-center/configure-prep-stations)
- [Set Up a KDS Screen](https://selio.io/en/support-center/set-up-a-kds-screen)
- [View New Orders](https://selio.io/en/support-center/view-new-orders)
- [Troubleshoot Missing or Delayed Orders](https://selio.io/en/support-center/troubleshoot-missing-or-delayed-orders)
- [Set Up Printers and Configure Prep Stations](https://selio.io/en/support-center/set-up-printers-and-configure-prep-stations)