# Tour of Gift Cards

Canonical: https://selio.io/en/support-center/tour-of-gift-cards
Language: en
Category: Gift Cards
Reviewed by: Selio Support Team
Last updated: 2026-05-13
Summary: Explore Gift Cards in Selio and learn where to sell, redeem, check balances, and review gift card activity.
Topics: #stored-value, #payments

## Summary
Use this tour to see where gift cards are sold, checked, redeemed, and reviewed as stored value, not as discounts.

## Before you begin
- Confirm gift cards are enabled for the business or location you are reviewing
- Make sure the team understands that gift cards represent stored value
- Use a live or test flow where at least one gift-card scenario can be observed

## Steps
1. Open the gift-card action area in Selio.
2. Review the sale path for issuing a new gift card.
3. Locate the lookup, balance-check, and activity-review touchpoints.
4. Note where gift-card value is applied during checkout.
5. Compare the sell, redeem, and review paths so staff knows which one answers which guest question.
6. Open the next detailed article based on the action your team performs most often.

## Troubleshooting
- **Staff treats gift cards like discounts:** Re-anchor the workflow around stored value and card history.
- **The team cannot find the right action:** Separate sale, lookup, and redemption training.
- **Guests ask balance questions and staff guesses:** Check balance or activity before answering.
- **Each shift handles gift cards differently:** Standardize one operating process across the team.

## Related context

- [Understand How Gift Cards Work](https://selio.io/en/support-center/understand-how-gift-cards-work)
- [Sell a Gift Card](https://selio.io/en/support-center/sell-a-gift-card)
- [Redeem a Gift Card](https://selio.io/en/support-center/redeem-a-gift-card)
- [Check Gift Card Balance](https://selio.io/en/support-center/check-gift-card-balance)
- [View Gift Card Activity](https://selio.io/en/support-center/view-gift-card-activity)