# Understand Order States

Canonical: https://selio.io/en/support-center/understand-order-states
Language: en
Category: Kitchen Display System
Reviewed by: Selio Support Team
Last updated: 2026-05-14
Summary: Learn how to understand order states in Selio KDS so kitchen teams can track work clearly during service.
Topics: #order-states, #kitchen-workflow

## Summary
Use the Selio KDS states **NEW**, **HOLD**, **FIRED**, and **DONE** to understand where each order or course is in the kitchen flow.

## Before you begin
- Confirm the KDS screen is connected and receiving assigned orders
- Make sure the team knows the fixed labels: NEW, HOLD, FIRED, DONE
- Use a test order or course to show the transition from Hold to Fired to Done
- Remember that states can apply per order and per course

## Steps
1. Open Selio KDS and review the active tickets.
2. Identify tickets in **NEW** state.
3. Use **HOLD** when the order or course should wait.
4. Move the order or course to **FIRED** when production should start.
5. Move the order or course to **DONE** when it is complete.
6. Confirm NEW, HOLD, FIRED, and DONE are visible on the KDS screen or prep station.
7. Repeat the same state language during training so staff use one shared workflow.

## Troubleshooting
- **Staff use different words for the same state:** Anchor training to the fixed labels NEW, HOLD, FIRED, and DONE.
- **A course and full order seem different:** Confirm whether the action is being applied to the course or the full order.
- **A state is not visible:** Check the KDS screen or prep station where that ticket is assigned.
- **The team skips states:** Re-train the Hold -> Fired -> Done transition before live service.

## Related context

- [View New Orders](https://selio.io/en/support-center/view-new-orders)
- [Use Courses View](https://selio.io/en/support-center/use-courses-view)
- [Use HOLD, FIRED, and DONE Actions](https://selio.io/en/support-center/use-hold-fired-and-done-actions)
- [Mark Orders as Done](https://selio.io/en/support-center/mark-orders-as-done)