# View New Orders

Canonical: https://selio.io/en/support-center/view-new-orders
Language: en
Category: Kitchen Display System
Reviewed by: Selio Support Team
Last updated: 2026-05-14
Summary: Learn how to view new orders in Selio KDS so kitchen teams can react quickly and keep service moving.
Topics: #new-orders, #kitchen-workflow, #live-service

## Summary
View new orders from POS, kiosk, delivery, third-party delivery, and QR ordering sources, then work through them oldest first unless a ticket is prioritized.

## Before you begin
- Confirm the KDS screen is assigned to the relevant prep station
- Confirm the expected source can create test orders
- Turn on sound where the kitchen relies on incoming-order alerts
- Know that older tickets can turn yellow, orange, then red as they age

## Steps
1. Open the KDS screen for the assigned prep station.
2. Watch for new tickets from POS, kiosk, delivery, third-party delivery, or QR orders.
3. Read the table grouping, order name, and course name on the ticket.
4. Work tickets oldest first unless a ticket needs to be prioritized.
5. Use the prioritize control to move an urgent order to the first ticket position.
6. React to incoming-order sounds and age colors: yellow, orange, then red as orders get older.
7. Take action quickly so delayed tickets do not remain hidden in the live flow.

## Troubleshooting
- **New orders do not appear:** Check prep-station assignment, source order, routing, and device connection.
- **Orders appear too late:** Review network quality and whether the ticket was assigned to the station.
- **Staff miss new orders during rush:** Check sound, screen placement, and ticket-age colors.
- **The wrong table or course appears:** Verify the source order and course data before changing KDS setup.

## Related context

- [Understand Order States](https://selio.io/en/support-center/understand-order-states)
- [Route Orders to the Right KDS Station](https://selio.io/en/support-center/route-orders-to-the-right-kds-station)
- [Use HOLD, FIRED, and DONE Actions](https://selio.io/en/support-center/use-hold-fired-and-done-actions)
- [Troubleshoot Missing or Delayed Orders](https://selio.io/en/support-center/troubleshoot-missing-or-delayed-orders)