Privacy Policy

Privacy Notice for Selio Sellers and Website Visitors
Effective Date: December 1, 2024

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1. Scope

This Privacy Notice applies to the following groups:

  • Sellers: Businesses that have shown interest in using Selio’s services or have entered into a contract with Selio to provide services in their establishments. When we refer to “Sellers” in the context of personal information processing, it includes individual Sellers as well.
  • Seller Employees: Employees of our Sellers who use the services provided by Selio.
  • Guests: Individuals who use Selio’s services at a Seller’s establishment, through a business partner, or directly via Selio.

In addition to these groups, this notice also covers individuals who visit our websites, including https://selio.io (collectively referred to as “Websites”) and our third-party business partners.

For users of Selio Tap to Pay (Contactless payments) services, by using these services, you authorize Selio to collect and process information, such as transaction data, from your issuing bank or payment processor. We handle and share this information in accordance with this Privacy Notice, which can be found through the Selio Manager application.

Certain locations where we operate may have specific legal requirements regarding privacy disclosures. To comply with these requirements, this Privacy Notice includes two sections: a generally applicable notice and a location-specific addendum. For residents of certain areas where additional information is required by law, please refer to the applicable addendum.

Please be aware that our Sellers are independent entities and manage their own privacy policies and data practices, which may differ from those outlined in this notice. Unless otherwise stated, we are not responsible for the privacy practices or policies of our Sellers. If you are an employee of a Seller, your employer is responsible for providing any additional notices or information regarding their own privacy practices beyond this Privacy Notice.

By using our services and providing us with your personal information, you agree to the processing of your data as outlined in this Privacy Notice. We reserve the right to update this notice as needed, as described in the “Changes to this Privacy Statement” section below.

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2. Definitions

In this Privacy Notice, we use the following terms that you should be familiar with:

  • “Selio Team Management”: A module included in our services, designed for Seller Employees, offering a variety of human resources-related services. These include employee scheduling, and applicant tracking.
  • “Services”: Refers to the range of products and services (both hardware and software) developed or managed by Selio. This includes, but is not limited to:
    • Our core point-of-sale (POS) system.
    • Payment processing services.
    • Application programming interfaces (APIs).
    • Additional modules associated with our POS system, such as loyalty programs, inventory management, invoicing, waitlist and reservation systems, delivery services, and the Selio Team Management module.
    • Digital ordering services, including online ordering, pickup and delivery options, contactless order and payment at tables, gift cards, and our mobile applications.
    • Accounts created for digital ordering services (referred to as “Digital Ordering Accounts”).
    • Mobile applications developed for Sellers and Seller Employees, including the Selio Manager mobile app.
    • Health, wellness, and other benefits provided by Selio or its third-party partners for Seller Employees.
    • Insurance-related services.

These offerings are collectively referred to as the “Services”. Some Services may be provided through our Websites or via third-party business partners.

  • “You” and/or “Your”: Refers to Sellers, Seller Employees, Guests, visitors to our Websites, or any other individual whose data is covered under this Privacy Notice.

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3. Personal Information We Collect

The personal information we collect depends on your interaction with our Services and Websites. This includes information from Sellers who register to use our Services, Seller Employees involved in their employer’s operations, and Guests who interact with our Services independently or through one of our Sellers. While some information is collected automatically or from external sources, most is gathered directly when you use our Services or Websites. Below is a breakdown of the information we collect.

A. Sellers

If you are a Seller, we collect personal information during your application, agreement, and use (or potential use) of the Services, which may include:

  • Name
  • Address
  • Email
  • Date of birth (if provided)
  • Phone number

As part of the application process, we may also collect additional details such as:

  • Tax identification number
  • National identification number (passport number)
  • Banking details (IBAN)

If you are a business partner seeking integration with Selio, we may collect your name and contact information as part of the application process.

B. Seller Employees

If you are a Seller Employee, we collect personal information related to your role and use of the Services, including:

  • Name
  • Email
  • Phone number
  • Address (if provided)
  • Date of birth (if provided)
  • Job title, wage rates, salary, and hours worked

For Seller Employees whose employers use the Selio Team Management module, we may also collect:

  • National identification number
  • Banking information (for payroll)
  • Professional and educational history
  • Driver’s license information
  • Gender, marital status, disability status, ethnicity
  • Dependent and beneficiary information

The specific information collected depends on the services selected by your employer. Please contact your employer for further details.

C. Guests

When you use our Services, such as creating a Digital Ordering Account or utilizing online ordering, pickup, delivery, or reservation features, we may collect:

  • Name
  • Contact details (phone number, email)
  • Address and location details
  • Transaction details (e.g., order history, payment method, amount)
  • Date of birth (if provided)
  • Vehicle information (for curbside pickup users)
  • Account and profile details (e.g., username, password)
  • Loyalty program details (e.g., points balance, redemptions)
  • Waitlist or reservation details, dining preferences, special requests, dietary restrictions
  • Feedback about your experience at Seller establishments (if provided)

The actual information collected depends on the specific Services you use. Personal information may also be linked across services, such as connecting your loyalty account or a Seller-specific profile.

If you provide dietary information as part of a reservation or dining experience, you consent to its use in facilitating that experience.

Personal Information Collected via Websites

In addition to using our Services, we may collect personal information when you visit our Websites and request information, download resources, schedule a demo, or subscribe to our media channels. This information may include:

  • Name
  • Email
  • Phone number

Some information is collected automatically when you visit our Websites. For details, see the “Information Collected Automatically” section below.

Personal Information Collected from Other Sources

We may also collect information about you from third parties, such as business partners, data providers, identity verification services, credit bureaus, banks, financial institutions, or credit card companies. Publicly available information (e.g., social media interactions) may also be collected.

Information Collected Automatically

We collect some information automatically when you visit our Websites, use our mobile applications, complete transactions, or engage with our online services (e.g., online ordering). This may include:

  • Name (when using a payment card)
  • Device information (e.g., device type, model, ID such as MAC address)
  • Browser details (e.g., language, settings, operating system)
  • Internet protocol (IP) address (including location, if detectable)
  • Unique advertising identifiers
  • Transaction and purchase details
  • Browsing and usage activity (e.g., referring domain, viewed content, actions taken)

Depending on the Services you use or the Websites you access, we may also collect geolocation data through your device via GPS, Bluetooth, cellular, or WiFi technologies. You can adjust your device or browser settings to disable these technologies if desired.

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4. How We Use Personal Information

We use your personal information primarily to provide you with our Services and to manage our business operations. This includes communicating with you as part of those Services, and where permitted by law or with your consent, for advertising and marketing purposes. Additionally, we use your information to comply with legal, compliance, and security obligations. The specific way we use your information depends on the Services you are using and whether you are a Guest, Seller, Seller Employee, or another individual covered by this Privacy Notice. Below is a more detailed explanation of how we use personal information.

We use personal information to:

  • Provide, maintain, and support our Services:
    • Deliver updates, support, and training related to the Services.
    • Determine eligibility for certain Services.
    • Facilitate contracts and agreements.
    • Process transactions and payments.
    • Enable Sellers and Seller Employees to access and use the Services, including any information you provide.
    • Verify identities and diagnose technical or service-related issues for online services.
  • Manage our business operations:
    • Analyze the performance of our Services.
    • Develop our workforce and Services.
    • Create and leverage analytics for the benefit of our business and that of our Sellers.
    • Conduct research and develop new products.
    • Evaluate the effectiveness of our Services.
    • Continuously improve our Services and Websites.
  • Personalize your experience:
    • Build Seller-specific profiles based on your interactions across our various Guest-facing Services, such as when you make a payment at one of our Seller’s locations, join a waitlist or reservation, complete a digital order, or participate in a Seller’s loyalty program. These profiles are specific to the Seller or Seller management group you have interacted with.
    • Use transactional data and order history to offer personalized recommendations.
    • Tailor your dining experiences (including future ones) based on information like waitlist, reservation, and dining preferences.
    • Use analytics and profiling tools to customize your online experience on our Websites.
  • Advertise and market to you:
    • Send marketing communications (either directly or via third parties) about Services that may be of interest to you.
    • Display advertisements for Selio or third-party services within our digital ordering platforms and mobile applications.
    • Allow Sellers and business partners, either directly or through third parties, to promote their products and services to you.

Any marketing communications sent to you will be in accordance with applicable law or with your consent. For more information on opting out or updating your preferences, see the “Your Rights and Choices” section of this Privacy Notice.

  • Communicate with you or provide information you’ve requested:
    • Send notifications related to your purchases.
    • Provide white papers and other materials from our Websites.
    • Deliver newsletters, podcasts, and other subscription-based content.
    • Send digital receipts.
    • Respond to feedback regarding our products and Services or those of our Sellers.
  • Fulfill legal, compliance, and security obligations:
    • Comply with legal obligations, including anti-money laundering and know-your-customer requirements.
    • Secure and protect our network and systems.
    • Detect and prevent fraud and other criminal activities.
    • Establish, exercise, or defend legal claims.
    • Fulfill our contractual commitments.
    • Monitor and report compliance issues.

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5. How We Share Personal Information

Selio may share the personal information we collect or process from you to deliver our Services and fulfill the purposes outlined in this Privacy Notice. If you are a Guest, this may involve sharing your personal information with our Sellers, Seller Employees, and authorized third-party partners. We also collaborate with various third-party service providers and business partners to support and enhance our Services.

We may share your personal information in the following ways:

  • With Sellers and Seller Employees: To provide the Services to you and fulfill your requests. For example, when you complete a transaction at a Seller’s restaurant, join a waitlist, or make a reservation through our digital ordering services, Selio shares your order or reservation details with the Seller. This may include personal information such as your name, contact details, dining preferences, and special requests. If the Seller is part of a larger management group, this information may also be shared with other restaurants within that group to enhance your future dining experiences.
  • With third-party business partners: To maintain, improve, and expand our Services. These partners assist with various functions such as technology services, payment processing, and customer support.
  • With third-party integration partners: If instructed by the Seller or as part of your engagement with certain third-party services, we may share your information with these partners.
  • With our affiliated companies: We may share information with parent, subsidiary, or affiliate companies to support the purposes described above.
  • With service providers: To help us provide and improve our Services, we share your information with third-party providers who perform services on our behalf or for our Sellers. These services may include hosting, IT support, payment processing, identity verification, fraud prevention, marketing, data analytics, personalization, and customer service.
    • If you are a Seller Employee using the Selio Team Management module, we will share your information with benefits providers, payroll services, and other employment-related service providers.
    • If you are a Seller applying for financing through Selio, your personal information will be shared with the lender, and a credit report will be requested from third-party credit bureaus to assess your eligibility.
  • For legal or security reasons: We may share your information if we believe it is necessary to:
    • Protect our rights, property, or the security and integrity of our Services or Websites.
    • Enforce our Terms of Service or other agreements and policies.
    • Protect users of our Services, the public, or ourselves from harm or illegal activities.
    • Detect, investigate, and prevent fraud or security breaches.
    • Comply with legal obligations, such as responding to a court order, or government institution request.
  • Aggregated or anonymized information: We may also share aggregated and/or anonymized data that does not directly identify you, such as device information or data derived from cookies and log files, with third parties for the purposes described in this Privacy Notice.

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6. Retention of Personal Information

We retain personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this Privacy Notice, or as required by our records retention policies, which comply with applicable laws. For instance, we may keep information about users of our Services to meet legal and regulatory requirements or to protect our legitimate business interests while delivering the Services.

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7. Cookies and Other Tracking Technologies

Selio, along with the third parties mentioned in this Privacy Notice, uses cookies, web beacons, and other tracking technologies to provide our Services and for the purposes outlined in this Notice. These technologies may be used to:

  • Provide our Services (e.g., for authentication during checkout)
  • Uniquely identify you and your device
  • Store your preferences
  • Personalize your experience and deliver targeted advertising (across devices and applications)
  • Enhance security and prevent fraud
  • Analyze and monitor the performance of our Services
  • Improve and develop new Services
  • Track your usage of the Services over time

More information about how to manage cookies and similar technologies, as well as their specific use, is provided below.

A “cookie” is a small text file stored on your browser when you visit our Websites or those of our Sellers, business partners, and other third parties. We use both session cookies (which expire after each visit) and persistent cookies (which remain on your device beyond a single session). These cookies may be set by us (first-party cookies) or by third parties on our behalf (third-party cookies), such as Google Analytics.

Other tracking technologies include web beacons (also known as GIFs or pixels), page tags, and embedded scripts. These tools track how you interact with websites, apps, and services, often in conjunction with cookies, to gather data about your activity.

As part of delivering our Services, these technologies are used in the following ways:

  • Authenticating users during checkout
  • Uniquely identifying your device
  • Storing your preferences for better service delivery
  • Personalizing your experience and serving targeted ads
  • Enhancing security and preventing fraud
  • Analyzing and improving the performance of our Services
  • Monitoring your usage of our Services over time

We also use pixels and similar tools for session replay services on certain Websites to enhance functionality and improve user experience.

You can manage or reject cookies and similar technologies through your browser settings. Since each browser is different, refer to the “help” menu in your browser for instructions. For more information about cookies and how to control them, visit www.allaboutcookies.org. Please note that disabling cookies may affect your ability to access or use parts of our Services.

Targeted Advertising and Your Choices

In some cases, we allow third-party advertising partners to use cookies, web beacons, and other tracking technologies on our Websites, apps, and Services to gather information about you for interest-based advertising or targeted content. These partners may link the information they collect to your personal data, or they may collect information about your online activities across different sites and services. This information may be shared with ad networks and other providers.

If you prefer to opt out of receiving interest-based ads on your browser, visit www.aboutads.info/choices to set an opt-out cookie on your device. Note that this opt-out applies only to the specific browser and device where the cookie is set. To opt out across all browsers and devices, you must opt out on each one individually. If you clear your cookies, you will need to reset the opt-out preference.

For mobile apps, opt out of interest-based ads by following the instructions at www.aboutads.info/appchoices or through your device settings.

Please note that opting out of interest-based ads does not mean you won’t see any ads—it simply means the ads will no longer be personalized based on your interests. Additionally, third parties may still use cookies for purposes such as analytics and fraud prevention.

Do Not Track (DNT)

Selio and certain third parties may use cookies or other technologies to collect information about your browsing activities over time and across websites. Do Not Track (DNT) is a browser setting that lets you signal your preference about being tracked online. Except for specific opt-out mechanisms, such as the Global Privacy Control outlined in location-specific addendums, we currently do not respond to DNT signals. We may continue to collect information in accordance with this Privacy Notice even if you have enabled DNT settings in your browser.

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8. Your Rights and Choices

We understand that you may wish to update, correct, or manage your personal information and control how Selio communicates with you. This includes both service-related communications and marketing messages (where we have your consent or as permitted by law). Depending on your relationship with Selio, you may have options to manage your personal information directly through our Services or by contacting us.

Managing Your Information

We provide you with tools to manage your personal information. It is important that your information is accurate, complete, and up to date. Please inform us of any changes to your personal details. Your ability to update your information will vary based on your role and the Services you use. For example:

  • Sellers: For some services, you can access and update account information by logging into your account. For other updates, please contact our customer support team.
  • Seller Employees: If you’re using the Selio Team Management module or other employee-facing services, you can typically access and update your information directly through the Services. If needed, please contact your employer for further assistance.
  • Guests: Depending on the Services you use, such as creating a Digital Ordering Account, you may have the ability to update your information within your account. For account deletion or additional questions regarding your Digital Ordering Account, contact us at contact(at)selio [dot] io.

In other situations, please follow the instructions provided in the Services or contact us as described in the “How to Contact Us” section of this Privacy Notice. We may need to verify your identity before making changes to your information. In certain cases, we may be unable to fulfill your request due to legal, contractual, or technical limitations.

Depending on your location and applicable law, you may have additional rights regarding the processing of your personal information. For more information about these rights, please refer to the applicable addendums included in this Privacy Notice.

Managing Communications

As part of providing our Services, Selio (or third parties on our behalf) may send you:

  • Marketing Communications: Depending on your relationship with us and the Services you use, we may send you marketing materials about new or existing Services that may interest you. These communications may include marketing text messages if you have opted in. You can unsubscribe from marketing emails or texts by following the instructions in those messages, adjusting your communication preferences within your account, or by contacting us at contact(at)selio.io. Please note that opting out of one form of communication doesn’t necessarily unsubscribe you from all. After opting out, you may still receive non-marketing communications related to transactions, loyalty programs, or account-specific updates. For users outside the Romania, we will only send direct marketing communications with your opt-in consent or as permitted by law.

Sellers and Seller management groups may also send marketing communications as part of the Services (e.g., when you visit a Seller or join a Seller’s loyalty program). To opt out of these messages, follow the instructions in the communication or contact the Seller directly.

  • Other Communications: You may receive non-marketing communications related to your interaction with our Services, including:
    • For Guests:
      • Digital receipts and messages related to the Services you use.
      • Notifications from Sellers or third-party providers, such as order status, delivery updates, and reservation or waitlist information.
      • Responses to feedback you’ve provided about Selio or one of our Sellers.
      • Account-specific messages, such as loyalty program updates or Digital Ordering Account notifications.
      • Messages related to contests, promotions, or events you have opted into.
  • For Sellers and Seller Employees:
      • Information about Selio’s services and demo requests (for prospective Sellers).
      • Onboarding messages for setting up your Services.
      • Messages related to Services under your account.

In some cases, you may also receive communications from third-party service providers and business partners depending on the Services you use and your relationship with Selio.

For additional details about how we communicate with you, feel free to reach out to us at contact(at)selio.io.

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9. Security

We use a range of administrative, physical, and technical security measures to protect your personal information from unauthorized access, disclosure, damage, or loss. While we strive to safeguard your data, please note that no method of data collection, transmission, or storage can be guaranteed to be completely secure.

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10. Links to Other Websites

This Privacy Notice applies solely to information collected through our Websites or while using our Services. Our Websites and Services may contain links to third-party websites or services that we do not operate or control, such as those of our Sellers or business partners. We are not responsible for the privacy practices or policies of these third parties. We encourage you to review their privacy policies, as their practices may differ from ours.

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11. Children’s Privacy

Our Services are not intended for children under the age of 12, and we do not knowingly collect or solicit personal information from them. If you believe that a child under 12 has provided us with personal information, please contact us as outlined in the “How to Contact Us” section so we can promptly remove the information from our systems. If we discover that we have inadvertently collected personal information from a child under 12, we will take immediate steps to delete it.

However, we may process personal information about children in certain circumstances, such as when necessary for the services we provide. For example, if you are a Seller Employee and your employer uses the Selio Team Management module, we may collect information about children if you add them as dependents under your benefits policy.

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12. How to Contact Us

If you have any questions or concerns regarding our Privacy Notice, our data practices, or compliance with privacy laws, you can contact us through the following:

  • Email: contact(at)selio.io
  • Mail: Attn: Selio Privacy Office
    SELIO SOFTWARE SRL
    22 Ion Adam, Constanta, Romania, 900620

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13. Updates to This Privacy Notice

We may occasionally update or modify this Privacy Notice to comply with legal requirements or to reflect changes in our business practices. Unless otherwise required by law to provide a specific form of notice or obtain consent, any updates will be posted on this website, along with additional communication as necessary. We encourage you to check this website and review this Privacy Notice regularly for any updates.