March 27, 2026
These terms apply to users who sign up for Selio on or after March 27, 2026, and will take effect for all Selio Sellers starting March 27, 2026.
Throughout this document, you will see annotations in gray boxes to highlight key sections and guide your reading. However, these are not summaries, so please make sure to carefully review all terms!
This page outlines the general terms governing your use of any Selio services. By using our services, you agree to these terms, in addition to any service-specific terms (such as Team Management) that may apply. If you are using our services on behalf of a business, your business is also agreeing to these terms.
The General Terms of Service ("General Terms") constitute a legal agreement between you (as a current or prospective user of Selio's services) and QUANTUM AI SRL, the company operating selio.io ("selio.io," "Selio," "we," "our," or "us"). These terms govern your use of Selio's services, which include mobile apps, websites, software, cloud solutions, hardware, and other products and services available in European Union countries (collectively, the "Services"). By using any of these Services, you agree to these General Terms and any related policies ("Policies"), including our Privacy Notice. You also agree to any additional terms specific to the Services you use ("Additional Terms"), such as those listed below, which collectively form your agreement with us (the "Terms"). If you are using the Services on behalf of a business, you confirm that you have the authority to bind that business to these Terms, and that the business accepts these Terms. It is important to read all of our Terms thoroughly.
Ensure that the personal information you provide during registration is accurate and kept up to date. We may suspend or terminate your account if the information is incomplete or false. You are responsible for all actions taken under your account.
To use the Services, you must create an account with us (a "Selio Account"). During registration, we will request certain information from you, which may include your name and other personal details. You must provide accurate and complete information and ensure it remains up to date. You are fully responsible for any activity that occurs under your Selio Account, including actions taken by individuals to whom you grant access. We reserve the right to modify your account type or suspend/terminate your Selio Account if the information provided is inaccurate, false, incomplete, or if you fail to comply with our registration requirements.
We reserve the right to update our Terms of Service at any time, and we'll notify you of any changes as we see appropriate. By continuing to use our services after these updates, you agree to the revised terms. You also consent to receive electronic notifications from us.
We may modify the Terms at any time with what we consider reasonable notice, either by posting the updated version on our website or by notifying you through the Services (each referred to as a "Revised Version"). The Revised Version will take effect when it is posted, but will not be applied retroactively. If you continue to use the Services after a Revised Version is posted, this constitutes your acceptance of the updated terms.
You agree to selio.io's E-Sign Consent, meaning we may provide legal disclosures, notices, and other important information related to your Selio Account electronically. These may be posted on our website, delivered through the Services, or emailed to the address associated with your Selio Account or any other contact information you provided. Electronic communications have the same validity as paper copies and are considered received within 24 hours of being posted or sent, unless we are notified that the communication was not delivered. If you wish to withdraw your consent to receive electronic communications, please write to contact(at)selio.io. However, if we cannot accommodate your request, you may need to close your Selio Account.
To use our services, you must avoid engaging in certain prohibited activities. If we suspect that you're involved in any of these activities, we may share your information with law enforcement authorities.
Except where prohibited by law, you are not allowed to, nor may you permit any third party to:
If we have reason to believe that your Selio Account has been used for unauthorized, illegal, or criminal purposes, you expressly authorize us to share details about you, your account, and any related transactions with law enforcement authorities.
We do not guarantee that the Services will be compatible with your mobile device or carrier. Your use of the Services may be subject to the terms of your agreements with your mobile device manufacturer or your carrier. You are prohibited from using the Services on a modified device if the modification violates the manufacturer's software or hardware guidelines, such as disabling controls—commonly known as "jailbreaking."
You retain ownership of all content you upload to our Services, but you grant us extensive rights to use, modify, and display your content within our platform. Additionally, any content you share with us or make publicly available through our Services must not contain anything we deem objectionable (e.g., illegal, obscene, harmful, or offensive to you, our customers, or Selio). We reserve the right to remove any content at any time.
The Services may allow you to upload or share suggestions, feedback, photos, documents, logos, products, loyalty programs, promotions, advertisements, and other materials or information ("Content").
By submitting your Content, you grant us, our subsidiaries, affiliates, and successors a worldwide, non-exclusive, royalty-free, fully-paid, transferable, irrevocable, perpetual, and sub-licensable right to use, reproduce, modify, adapt, publish, create derivative works from, distribute, publicly perform, and display your Content in any media globally, for any purpose, including to provide and promote the Services. You retain ownership of your Content, subject to the rights you've granted us in these Terms. While you may modify or remove your Content through your Selio Account or by closing your account, your Content may remain in archived or cached versions available via the Services.
You must not upload or share Content that: (a) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (b) encourages conduct that could be considered a criminal offense or leads to civil liability; (c) infringes on the rights or privacy of others, including Intellectual Property Rights; (d) contains harmful or corrupt data or files; (e) promotes products or services that compete with Selio or its partners, as determined by us; or (f) is deemed objectionable, restricts others from using the Services, or exposes Selio, its affiliates, or users to harm or liability.
While we are not obligated to monitor content, we have full discretion to remove any content at any time without notice. We may also monitor content to prevent fraud or violations of these Terms. By using our Services, you acknowledge that you may encounter content that is offensive or objectionable. Selio is not responsible for any content posted, and we assume no liability for any loss or damage related to your content.
We value and respect the intellectual property rights of others and expect our users to do the same. Selio has implemented a comprehensive Intellectual Property Policy to address third-party claims of copyright and trademark infringement. If we receive a valid notice that your content infringes on someone else's intellectual property rights, we will take appropriate action, which may include suspending or terminating accounts of repeat offenders. We respond promptly to all legitimate notices of copyright or trademark infringement.
We prioritize the security of your personal information, but we cannot guarantee complete protection against unauthorized access. It is essential for you to take proactive steps to protect your account, including safeguarding your passwords, controlling access to your devices, and notifying us if you suspect any unauthorized activity.
If there is a dispute about account ownership, we may temporarily restrict access while we review the information reasonably available to us.
We have implemented various technical and organizational measures to protect your personal information from accidental loss, destruction, unauthorized access, or disclosure. However, no security measures are entirely foolproof, and we cannot guarantee that third parties won't bypass them or misuse your information. You provide your personal information at your own risk.
You are responsible for securing your password and limiting access to the Services from your devices. If you suspect unauthorized use of your password or account, or any security breach, you must notify us immediately. You should take all reasonable steps to mitigate any potential damage and fully cooperate with Selio in resolving the issue. Our assistance in handling a security breach does not imply that Selio is responsible for the breach or any related damages.
In the event of an account ownership dispute, we may request supporting documents, suspend access while we investigate, and restore, transfer, or close access based on the information reasonably available to us. Nothing in this section limits your right to seek relief from a competent court or authority.
By using our Services as a Selio seller, you acknowledge and accept the data practices outlined in the Selio Account Holder Privacy Notice (the "Privacy Notice"). The Privacy Notice details how Selio collects, uses, and safeguards the personal information you provide, both for delivering the Services and for Selio's own purposes. It is important that you review the Privacy Notice before using the Services to understand how your personal data is managed.
When using Selio's Services, certain personal information from your customers or employees will be processed on behalf of your business, with Selio acting as a service provider (or "data processor"). In such cases, you agree to comply with all applicable data protection laws and provide clear, transparent information to individuals (data subjects) about how their personal information is being processed. This ensures the data is handled fairly, lawfully, and transparently.
By using our services, you consent to receive messages regarding your account or our services, including marketing messages, sent to your email or mobile device. You can opt out of specific communication methods by unsubscribing from emails.
You agree to receive communications from us, including emails, text messages, phone calls, and push notifications, to the phone number you provided when creating or updating your Selio account. These messages may include secondary authentication requests, receipts, reminders, account updates, support messages, or marketing and promotional content. You are not required to consent to promotional calls or texts as a condition for using our Services. Communications, including calls and text messages, may be generated by automated systems. Standard message and data rates from your mobile carrier may apply to any text messages you receive.
To opt out of receiving promotional emails, you can follow the unsubscribe instructions included in those emails. If you receive promotional phone calls, you can opt out by informing the caller that you do not wish to receive future calls. Please note that opting out of certain communications may affect your use of the Services.
We also offer Services that enable you to send SMS messages to your customers ("Seller-Initiated SMS Services"). You agree to use these SMS Services in compliance with these Terms and all applicable laws and regulations in both the sender's and recipient's jurisdictions.
While many of our offerings are free, we also provide paid services. Payment for paid services can be made by charging your linked debit or credit card, or by deducting the amount from your transaction proceeds, or Selio account balance. If we change our subscription fees, we'll notify you 30 days in advance, and you can cancel your subscription at any time.
Selio offers both paid services ("Paid Services") and free services ("Free Services"). Paid Services may be offered either as recurring services ("Subscription Services") or as one-time, on-demand services ("A La Carte Services"). Subscription Services involve recurring fees and terms. By signing up for a Subscription Service, including after any free trial, you agree to pay the subscription fee and any applicable taxes ("Subscription Fee"). A La Carte Services are charged on a per-use basis and may vary based on transaction volume. By using an A La Carte Service, you agree to pay the relevant usage fees and taxes at the time of service ("A La Carte Fees"). Together, these fees are referred to as "Paid Service Fees." See Payment Terms for details regarding Payment Services.
Paid Service Fees can typically be paid via debit or credit card or deducted from your transaction proceeds. However, fees related to hardware purchases must be paid by debit or credit card. By linking a debit or credit card to your account, you authorize us to charge Paid Service Fees to your linked card. We may also deduct Paid Service Fees from your transaction proceeds, or Selio account balance, regardless of your payment method.
Unless stated otherwise in the terms of a Subscription Service, Subscription Fees will be charged monthly, until canceled. You can cancel a Subscription Service anytime through your Selio Account settings. After cancellation, you will continue to have access to the Subscription Service until the end of your current billing cycle, but no refunds or credits will be issued for fees already due or paid. If we adjust our Subscription Fees, we will provide 30 days' notice, and your continued use of the service after this notice constitutes acceptance of the new fees.
You are responsible for handling your own taxes. However, we may be required by law to charge, collect, and remit taxes on Paid Services and report certain information about you to tax authorities, or other applicable agencies.
For the purposes of these Terms, "Tax" and "Taxes" refer to any present or future taxes, charges, fees, levies, or assessments, including but not limited to income tax, telecommunications tax, value-added tax (VAT), customs duties, excise duties, withholding tax, and similar fiscal charges imposed by domestic or foreign tax authorities, including penalties, interest, or additional taxes (collectively, "Taxes").
Unless stated otherwise, all fees for Paid Services are exclusive of Taxes. You are responsible for identifying, calculating, collecting, and remitting any Taxes that apply to your use of the Services. You are also responsible for determining whether Taxes apply to your sales, services, or other transactions, and for registering with tax authorities where required by law. Additionally, you are responsible for calculating, collecting, reporting, and paying applicable Taxes to the appropriate authorities. Selio disclaims liability for any such Taxes, and you agree to indemnify, defend, and hold Selio harmless against any related costs or claims. You acknowledge that Selio does not act as a marketplace or marketplace facilitator under any tax laws, and you agree not to claim otherwise in any tax filings, audits, or legal proceedings.
In some cases, Selio may be required to charge Taxes on the Services, which you agree to pay unless you provide appropriate documentation to establish tax exemptions. You are responsible for providing accurate information to support any claims of tax exemption, and you agree to indemnify and hold Selio harmless if failure to provide correct information leads to tax liability.
Selio may also be obligated to report certain tax-related information to authorities, such as the total number and amount of payments you receive through the Services. You agree to provide any necessary information for Selio to fulfill these reporting requirements and acknowledge that Selio will report required information to tax authorities.
Please note that Selio does not provide tax advice. For any questions regarding taxes and your use of the Services, consult your tax or legal advisor.
We reserve the right to deny access to our services or terminate your account at any time, for any reason. Likewise, you can deactivate your account whenever you choose.
We may terminate these General Terms or any Additional Terms, or suspend or terminate your Selio Account or access to any Service, at any time and for any reason. Additionally, we reserve the right to add, remove, suspend, discontinue, or impose conditions on any aspect or feature of the Services. We will take reasonable steps to notify you of any termination or significant changes to the Services via email or the next time you attempt to log into your Selio Account. You may also terminate your agreement to these General Terms and any applicable Additional Terms by deactivating your Selio Account at any time.
When our relationship ends, we are not liable for any losses resulting from the termination of services or the removal of your data from our servers. Certain terms of our agreement will continue to apply even after termination.
If these General Terms or your Selio Account are terminated or suspended for any reason:
(a) the license and any other rights granted to you under these Terms will end,
(b) you agree to immediately stop using all Services,
(c) we may (but are not obligated to) delete your account information and data from our servers, and
(d) we will not be liable to you or any third party for any compensation, reimbursement, or damages related to the termination or suspension of Services, or for the deletion of your information and account data.
In addition to any payment obligations under the Payment Terms, the following sections of these General Terms will survive and remain effective after termination: 5 (Your Content), 6 (Copyright and Trademark Infringement), 7 (Security), 8 (Privacy), 13 (Effect of Termination), 15 (Ownership), 16 (Indemnity), 17 (Representations and Warranties), 18 (No Warranties), 19 (Limitation of Liability and Damages), 20 (Third Party Products).
We grant you a limited, non-exclusive, revocable, and non-transferable license to use the Paid Services. For Free Services, you are granted a royalty-free, limited, non-exclusive, revocable, and non-transferable license, as outlined in these General Terms. You are not permitted to sublicense these rights.
We may provide updates to the Services from time to time, and you must accept these updates to continue using the Services. These updates may come with additional terms, which will be communicated to you when applicable.
While we provide you access to our services, you do not gain any ownership rights over them. Any suggestions or ideas you share with us regarding improvements to our products or services can be used by us freely without compensation to you.
We reserve all rights not expressly granted to you in these General Terms. The Services are protected by various intellectual property laws, including copyright, trademark, and patent laws in the European Union. Selio retains all rights, title, and interest in the Services and any copies thereof. These General Terms do not grant you any rights to our trademarks or service marks.
For the purpose of these General Terms, "Intellectual Property Rights" includes all current and future rights related to patents, copyrights, moral rights, publicity rights, trademarks, trade secrets, and other intellectual property, along with any related registrations and renewals across all jurisdictions.
If you voluntarily submit feedback, suggestions, or ideas ("Ideas") about our Services, we may use them freely without any obligation to you.
If you use the Services for business purposes and your breach of these Terms causes a third-party claim or a regulatory cost for Selio, you agree to reimburse Selio for the direct losses and reasonable external costs that result from that breach, as outlined below.
This applies to claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and reasonable external professional fees arising out of or related to:
(a) any actual or alleged breach of your representations, warranties, or obligations under these Terms;
(b) improper use of the Services;
(c) violations of third-party rights, such as privacy, publicity, or intellectual property rights;
(d) violations of laws or regulations, including material tax inaccuracies;
(e) third-party claims relating to Selio's processing of your customers' or employees' data through the Services;
(f) unauthorized access or use of the Services with your credentials; and
(g) any transactions, purchases, or services provided through Selio's payment processing in connection with these Terms.
You confirm that you are who you say you are, and that you will comply with the law and our terms.
You represent and warrant that:
(a) you are at least 18 years old;
(b) you are located in the European Union;
(c) you are eligible to register for and use the Services and have the authority to enter into and perform under these General Terms;
(d) all information you provide accurately reflects your business or personal identity;
(e) you will comply with all applicable laws and regulations in the jurisdictions where you use the Services;
(f) you will not use the Services for fraudulent purposes or to interfere with their operation; and
(g) your use of the Services will comply with these Terms.
We work to keep the Services available, secure, and fit for their intended purpose. At the same time, availability may occasionally be affected by maintenance, internet connectivity, third-party infrastructure, force majeure, or other circumstances outside our reasonable control.
Third-party hardware, software, or services made available alongside the Services remain subject to the terms, support commitments, and warranties offered by their own providers.
Nothing in these Terms excludes or limits any statutory warranty, legal guarantee, or other right that you have under applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer rights.
If you use the Services for business purposes, and to the extent permitted by law, neither party will be liable to the other for indirect or consequential losses, including loss of profit, loss of goodwill, or loss of anticipated savings.
Where the law allows a monetary cap for business users, Selio's aggregate liability arising out of or in connection with the Services will not exceed the fees paid or payable for the affected Services in the three months preceding the event giving rise to the claim.
These limits do not affect rights or remedies that cannot lawfully be excluded or restricted.
Any third-party hardware or products included or sold with the Services are subject to the warranty and support terms set by the manufacturer. For any issues with third-party products, you should contact the manufacturer directly.
SELIO MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THIRD-PARTY PRODUCTS AND EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.
When we refer to a "Dispute" in these Terms, we mean any claim, controversy, or disagreement between you and Selio, including its processors, suppliers, or licensors (as well as their respective affiliates, agents, directors, or employees). This includes claims arising before or during the effective period of these Terms, and any dispute related to these Terms, the Services, or any other aspect of our relationship.
This section explains how we approach disputes in a way that preserves any mandatory rights you may have under applicable law.
Before starting formal proceedings, each party should send the other a written notice describing the issue and the requested remedy. Notices to Selio should be sent to:
QUANTUM AI SRL, Attn: Legal Support, 22 Ion Adam Street, 900620, Constanta, Romania.
Notices sent to you will be delivered using the contact details associated with your account. The parties will then try in good faith to resolve the Dispute within 30 days, unless urgent interim relief is needed sooner.
If you are acting as a consumer, nothing in these Terms prevents you from addressing a competent authority, using any available consumer alternative dispute resolution mechanism, or bringing a claim before the courts that have jurisdiction under applicable law.
If you use the Services for business purposes, Disputes that are not resolved amicably may, where they are legally capable of settlement by arbitration, be referred to the Court of International Commercial Arbitration attached to the Chamber of Commerce and Industry of Romania, under its applicable rules. The seat of arbitration will be in Romania, and proceedings may take place in Constanta, Bucharest, or by videoconference if the arbitral tribunal allows it.
Either party may request interim or protective measures from the competent courts in Romania. Disputes that are not validly subject to arbitration will be decided by the competent Romanian courts, unless mandatory law gives you access to another forum.
Our relationship is governed by the laws of Romania.
These General Terms, together with any non-contractual obligations arising out of them, are governed by Romanian law. If you are a consumer, any mandatory protections granted to you by applicable consumer law remain unaffected.
Any action or proceeding related to a Dispute must be brought within the limitation period provided by applicable law. Nothing in these Terms shortens any mandatory statutory limitation period.
You cannot transfer any of your rights under our Terms to another party.
Unless expressly authorized by Selio, these General Terms and any rights or licenses granted herein may not be transferred or assigned by you. Any attempted transfer or assignment will be considered void.
While using our products and services, you may encounter third-party services. We are not responsible for issues related to these services.
You may be offered services, products, or promotions from third parties, including developers who use Selio's services ("Third-Party Services"). If you choose to use Third-Party Services, it is your responsibility to review their terms and conditions. Selio is not responsible for the performance of these Third-Party Services, and any disputes related to them should be resolved directly between you and the third party in accordance with their terms.
Our Services may also contain links to third-party websites. The inclusion of any link does not imply endorsement by Selio. These websites are not governed by our General Terms, and you access them at your own risk. We disclaim any liability for third-party websites. Once you leave our Services for a third-party website, our Privacy Notice no longer applies, and your interaction will be governed by the third party's terms and policies.
Nothing in these General Terms or any applicable Additional Terms grants rights or creates any third-party beneficiary relationship.
This section applies when Selio processes personal data on your behalf in connection with the Services. Terms such as "controller", "processor", and "personal data" have the meanings given to them by Regulation (EU) 2016/679 (GDPR) and applicable Romanian law.
a) For the purposes of this section, "Buyer Personal Information" refers to any data that identifies or relates to a specific consumer or household processed by Selio as part of providing services to you. This does not include information Selio collects about your customers for Selio's digital receipts, customer management, email marketing tools, or for Selio for Restaurants apps. However, it does include data provided by your Buyers through Selio Invoices or to receive promotional messages or participate in loyalty programs. Refer to the Buyer Features Privacy Notice for more information on how we handle this data.
b) We may process Buyer Personal Information on your behalf as outlined in these Terms and any service-specific documentation. Selio will process that information only to provide the Services, on documented instructions where required, and for compatible purposes such as security, fraud prevention, incident response, legal compliance, and the creation of aggregated or de-identified statistics.
c) Selio may delete or return Personal Information stored under these Terms in accordance with applicable law, the nature of the Services, and its retention policies.
These General Terms, along with any applicable Additional Terms or Policies, represent the full agreement between you and Selio regarding the Services. In the event of a conflict between these GENERAL TERMS AND ANY OTHER SELIO AGREEMENT OR POLICY, THE GENERAL TERMS WILL PREVAIL. IF ANY PART OF THESE GENERAL TERMS IS FOUND INVALID OR UNENFORCEABLE UNDER APPLICABLE LAW, IT WILL BE MODIFIED TO REFLECT THE ORIGINAL INTENT AS CLOSELY AS POSSIBLE, WHILE THE REMAINING PROVISIONS WILL STAY IN FULL EFFECT.
THESE GENERAL TERMS DO NOT LIMIT ANY RIGHTS WE MAY HAVE UNDER TRADE SECRET, COPYRIGHT, PATENT, OR OTHER LAWS. NO WAIVER OF ANY PROVISION IN THESE TERMS WILL BE DEEMED A CONTINUING WAIVER OF THAT OR ANY OTHER PROVISION.