HomeAccount SettingsTroubleshoot Account Settings
Who is this article for?
Owners, managers, admins, and support-facing users investigating account-level issues.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Troubleshoot account setting issues quickly so your profile, access, and notification preferences remain accurate and usable.
Before you begin
- Identify the exact account settings issue first
- Confirm whether the problem is about profile details, password or access, notifications, or visible account access
- Make sure you are signed in to the correct account
- Review the current account state before making changes
Steps
- Open Account Settings in Selio.
- Go to the area related to the issue.
- Confirm the current account information shown on screen.
- Check whether the issue is about missing settings, failed updates, wrong visibility, or incorrect notification behavior.
- Retry the relevant update if appropriate.
- Reopen the section to verify the result.
- Escalate internally or to Selio Support if the issue continues after account review and correction.
Troubleshooting
- Profile changes do not save: Recheck the editable fields and refresh the section after saving.
- Access looks wrong: Confirm whether the issue belongs to personal settings or business-level permissions.
- Notifications behave unexpectedly: Reopen the notification settings and verify the saved preferences.
- Password or access method changes are unavailable: Confirm whether the access model allows direct user-level changes.
- The team edits the wrong account by mistake: Always verify the signed-in identity before making changes.
