Tour of Invoices

Understand How Invoices Work

Generate an Invoice

Review Invoice Details

Troubleshoot Invoices

Troubleshoot Invoices

Who is this article for?

Owners, managers, accountants, cashiers, and support-facing team members investigating invoice-related problems.

Troubleshoot Invoices

Summary

Troubleshoot invoice issues quickly so your team can keep billing documents accurate and avoid confusion during service or follow-up review.

Identify the exact invoice issue first
Confirm whether the problem is about invoice creation, billing details, document visibility, or invoice review
Make sure you are working with the correct order, transaction, or invoice record
Use live Selio data instead of assumptions from memory or paper notes

Open the invoice-related flow in Selio.
Find the affected invoice, order, or transaction.
Confirm whether the issue is in generation, details, visibility, or review.
Recheck the billing details and invoice context carefully.
Review the operational source linked to the invoice.
Correct the visible issue if your role and workflow allow it.
Escalate internally or to Selio Support if the issue continues after document and source verification.

Invoice cannot be found: Recheck the order, transaction, and invoice path before assuming it was never created.
Billing details look wrong: Review the original billing input and the invoice generation step.
The team is unsure whether the issue is payment-related or invoice-related: Separate the billing document question from the payment question first.
Staff answers invoice disputes without opening the real document: Make invoice review mandatory before giving a final answer.
The same invoice problem repeats across shifts: Standardize who creates invoices and when they are reviewed.