Troubleshoot Reports

Summary

Troubleshoot reporting issues quickly so your team can keep sales, transaction, and exported report review accurate.

Before you begin

• Identify the exact report issue first
• Confirm whether the problem is about live visibility, sales totals, transactions, filters, or exports
• Make sure you are reviewing the correct location and reporting period
• Use report data, not memory, as the starting point for troubleshooting

Steps

1. Open the report area related to the issue.
2. Confirm the selected location, date range, and report type.
3. Review whether the issue is in live sales, sales reports, transaction reports, or exports.
4. Recheck the visible report context before assuming data is missing or wrong.
5. Refresh or reopen the report if needed.
6. Compare the report with the relevant operational source, such as transactions or close-of-day review.
7. Escalate internally or to Selio Support if the issue continues after context, filter, and source validation.

Troubleshooting