Who is this article for?
Owners, managers, cashiers, and team members responsible for gift card sales and usage.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use this tour to see where gift cards are sold, checked, redeemed, and reviewed as stored value, not as discounts.
Before you begin
- Confirm gift cards are enabled for the business or location you are reviewing
- Make sure the team understands that gift cards represent stored value
- Use a live or test flow where at least one gift-card scenario can be observed
Steps
- Open the gift-card action area in Selio.
- Review the sale path for issuing a new gift card.
- Locate the lookup, balance-check, and activity-review touchpoints.
- Note where gift-card value is applied during checkout.
- Compare the sell, redeem, and review paths so staff knows which one answers which guest question.
- Open the next detailed article based on the action your team performs most often.
Troubleshooting
- Staff treats gift cards like discounts: Re-anchor the workflow around stored value and card history.
- The team cannot find the right action: Separate sale, lookup, and redemption training.
- Guests ask balance questions and staff guesses: Check balance or activity before answering.
- Each shift handles gift cards differently: Standardize one operating process across the team.
