Who is this article for?
Owners, managers, cashiers, and support-facing team members who need visibility into gift card history.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
View gift card activity so your team can understand how the card has been sold, used, and updated over time.
Before you begin
- Make sure the gift card already exists
- Confirm the user has access to gift card history or activity details
- Open the correct gift card record before reviewing activity
- Use activity to verify real behavior instead of relying on memory
Steps
- Open the gift card lookup or management flow.
- Find and open the correct gift card record.
- Go to the activity or history area.
- Review the visible gift card events carefully.
- Use the activity to understand balance changes or prior usage.
- Confirm the activity answers the operational question you are investigating.
- Return to the main gift card or payment flow once the review is complete.
Troubleshooting
- The activity looks incomplete: Refresh the record and confirm you opened the correct gift card.
- The balance and activity seem inconsistent: Review both the current balance and recent history together.
- Staff uses verbal assumptions instead of checking history: Make activity review the standard path for any gift card dispute or question.
- The wrong card history is being reviewed: Verify the gift card before interpreting the results.
