Who is this article for?
Owners, managers, setup leads, and support-facing team members investigating hardware problems.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Troubleshoot hardware issues quickly so your team can restore stable service across POS, kitchen, printing, payment, and fiscal workflows.
Before you begin
- Identify the exact device or hardware path that is failing
- Confirm whether the issue affects POS, printing, kitchen flow, payment, or fiscal workflow
- Check whether the problem is physical, connectivity-related, assignment-related, or workflow-related
- Make sure you are testing the correct device in the correct operational context
Steps
- Identify the affected hardware clearly.
- Confirm the device has power and is physically ready.
- Check the network or communication path used by that hardware.
- Confirm the device is signed in or assigned to the correct business, location, or station.
- Run the smallest possible controlled test to reproduce the issue.
- Check whether the problem is local to one device or affects a wider workflow.
- Escalate internally or to Selio Support if the issue continues after power, connectivity, assignment, and test validation.
Troubleshooting
- The team calls every issue a hardware issue: First separate physical problems from sign-in, routing, or workflow problems.
- The device looks fine but still fails in service: Check assignment, sync, and the live operational role, not just the screen.
- One device problem blocks the whole shift: Build fallback discipline and identify the real critical path.
- The team changes too many things at once while troubleshooting: Make one controlled correction at a time and retest.
