Manage Rush Periods on KDS

Summary

Use Selio KDS effectively during rush periods so the kitchen stays focused, orders stay visible, and service pressure is easier to control.

Before you begin

• Make sure KDS screens are already set up correctly
• Confirm routing is clean and station ownership is clear
• Align the kitchen team on state usage and handoff rules
• Use live service discipline before the rush starts, not only during it

Steps

1. Review each KDS screen before peak service starts.
2. Make sure every station is only seeing the work it should own.
3. Keep new orders visible and act on them consistently.
4. Use HOLD, FIRED, and READY actions with discipline across the team.
5. Clear completed work quickly so the screen stays readable.
6. Escalate bottlenecks early if one station starts falling behind.
7. Use the KDS as the single source of truth during the rush instead of verbal shortcuts and guesswork.

Troubleshooting