Selio-logo
HomeSelio Delivery

Set Delivery Zones

Who is this article for?

Owners, managers, and dispatch leads responsible for delivery coverage and service boundaries.

Set Delivery Zones

Reviewed by: Selio Support Team

Last updated: January 1, 1980

Summary

Set delivery zones carefully so the team accepts only addresses the location is prepared to serve.

Before you begin

  • Know the actual delivery coverage your team can support
  • Decide who owns zone changes so coverage does not drift over time
  • Review edge-of-zone addresses before you edit anything live

Steps

  1. Open the delivery zone settings for the correct location.
  2. Create or edit the zone you need to adjust.
  3. Define the service coverage used by your setup.
  4. Save the zone and review the final coverage list.
  5. Test with an address that should clearly be included.
  6. Tell dispatchers and support staff what changed before the zone is used live.

Troubleshooting

  • Orders are missing from delivery flow: The address may sit outside the active zone.
  • Zones feel confusing to the team: Review overlapping or outdated coverage instead of patching cases manually.
  • Border addresses create repeated disputes: Test them before the next shift and align the rule internally.
  • A zone was changed without anyone noticing: Give one owner responsibility for zone updates and communication.

Related articles

Set Up Delivery SettingsConnect Third-Party Delivery PlatformsView New Delivery OrdersTroubleshoot Delivery Flow