Tour of Selio Delivery

Set Up Delivery Settings

Set Delivery Zones

Connect Third-Party Delivery Platforms

View New Delivery Orders

Manage Ready Orders

Assign Orders to Drivers

Use Trays

Dispatch Drivers

Track Orders on the Map

Understand Delivery Statuses

Troubleshoot Delivery Flow

Understand Delivery Statuses

Who is this article for?

Owners, managers, dispatchers, and operational staff working with live delivery flow.

Understand Delivery Statuses

Reviewed by: Selio Support Team

Last updated: January 1, 1980

Summary

Understand delivery statuses clearly so your team always knows what stage each delivery order is in.

Make sure the team already uses Selio Delivery in daily operations
Confirm everyone follows the same dispatch workflow
Review which statuses matter most for your service model
Make sure the team understands the difference between ready, assigned, and active delivery

Open the Selio Delivery workspace and review the available statuses.
Use NEW for newly received delivery orders.
Use IN PROGRESS for orders currently being prepared.
Use READY for orders fully prepared and waiting for driver assignment.
Use the pre-dispatch assigned state when a ready order has been placed in a driver tray but the driver has not left yet.
Use DISPATCHED / IN DELIVERY once the driver leaves and the order is actively being delivered.
Use DELIVERED when the order is completed, and CANCELED / FAILED when the delivery does not complete successfully.

The team confuses READY with active delivery: Clarify that READY is still waiting at the restaurant.
Assigned orders are treated as dispatched too early: Keep tray staging separate from active delivery tracking.
Statuses are updated inconsistently across shifts: Use one clear operational rule and train everyone on it.
Managers cannot understand why the map looks different from trays: Remember trays are pre-dispatch; the map is for live delivery activity.