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Dispatch Drivers

Who is this article for?

Owners, managers, dispatchers, and delivery coordinators responsible for sending drivers out.

Dispatch Drivers

Reviewed by: Selio Support Team

Last updated: January 1, 1980

Summary

Dispatch drivers once their tray is ready, so assigned orders move cleanly from staging into active delivery.

Before you begin

  • Make sure the driver’s tray is complete and accurate
  • Confirm all orders in that tray are truly ready to leave
  • Review route quality, delivery timing, and driver load
  • Make sure no order still needs to be removed or reassigned before dispatch

Steps

  1. Open the trays area in Selio Delivery.
  2. Select the driver tray that is ready to leave.
  3. Review the assigned orders one final time.
  4. Confirm the driver is ready to depart.
  5. Use the dispatch action for that driver.
  6. Check that the tray disappears from the pre-dispatch area.
  7. Confirm the dispatched orders now move into active delivery tracking on the map.

Troubleshooting

  • The driver is dispatched too early: Recheck the tray carefully before dispatch.
  • An order should not have left: Remove it from the tray before dispatch whenever possible.
  • The tray does not clear after dispatch: Refresh the workspace and confirm the status moved into active delivery.
  • The driver leaves but orders are not tracked correctly: Review map tracking and delivery status behavior immediately.

Related articles

Use TraysAssign Orders to DriversTrack Orders on the MapUnderstand Delivery StatusesTroubleshoot Delivery Flow