HomeSelio DeliveryTroubleshoot Delivery Flow
Who is this article for?
Owners, managers, dispatchers, and support-facing team members investigating delivery workflow issues.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Trace the order through its exact stage so you can see whether the issue starts at intake, staging, assignment, dispatch, or tracking.
Before you begin
- Identify the affected order, location, and source channel
- Note the current visible delivery status before changing anything
- Make sure you can access the workspace, driver state, and map if the order reached dispatch
Steps
- Confirm the order entered the delivery workflow.
- Verify the current stage and the source it came from.
- Review the delivery-zone or platform context tied to that order.
- Check how the order moved from new to ready to assigned or dispatched.
- Inspect the driver or tray state if the handoff stalled before dispatch.
- Review map tracking only after the order is actually dispatched, then escalate with the exact order, source, and status details if needed.
Troubleshooting
- The order never appears in delivery: Recheck the source channel and delivery-zone setup first.
- The order reaches READY but goes no further: Review assignment, tray usage, and dispatch ownership.
- The wrong driver receives the order: Correct assignment before dispatch instead of fixing it later on the road.
- The order is dispatched but tracking looks wrong: Confirm the active delivery status before blaming the map view.
