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Check Supported Partners and Activation Requirements

Who is this article for?

Owners, managers, and implementation leads preparing Tap to Pay rollout.

Check Supported Partners and Activation Requirements

Summary

Check supported partners and activation requirements before using Tap to Pay, so the restaurant starts with the right Android device, the right partner setup, and the right operational expectations.

Before you begin

  • Make sure the location wants to use Tap to Pay on Android
  • Confirm the business understands that a partner setup is required before live use
  • Review the commercial and operational readiness of the location

Steps

  1. Confirm the business wants to accept contactless electronic payments on Android devices.
  2. Check which active partner integration is available for the location.
  3. Confirm the location has completed the required commercial and technical activation with the chosen partner.
  4. Make sure the correct SoftPOS app is available on the Android device.
  5. Confirm the device and account are ready for live payment use.
  6. Test the payment flow before using it during service.
  7. Train the staff on which partner flow the location is using.

Troubleshooting

  • The restaurant tries to use Tap to Pay without partner activation: Tap to Pay should not be treated as a standalone Selio-only payment feature.
  • Staff does not know which partner is active at the location: Confirm this before go-live and document it internally.
  • The device has Selio but not the required payment setup: Install and validate the correct partner SoftPOS environment first.
  • Managers expect refund handling in Selio: Clarify from the start that refunds are not documented as a Selio Tap to Pay feature.

Related articles

Understand How Selio Tap to Pay WorksSet Up Tap to Pay on AndroidAccept a Contactless PaymentTroubleshoot Tap to Pay