Troubleshoot Tap to Pay

Summary

Troubleshoot Tap to Pay issues quickly so your team can restore smooth payment acceptance on Android devices.

Before you begin

• Identify the exact issue first
• Confirm the location is using a supported Android Tap to Pay setup
• Check which active partner integration the location is using
• Make sure the team knows whether the issue is in Selio, in the handoff, or in the partner payment flow

Steps

1. Confirm the device is Android and intended for Tap to Pay use.
2. Check that Selio is signed in and the order is ready for payment.
3. Confirm the partner SoftPOS setup is active and available on the device.
4. Retry the payment flow using a controlled test if appropriate.
5. Check whether the payment result returns correctly into Selio.
6. Review whether the issue is operational, device-related, or partner-flow-related.
7. Escalate with clear context if the problem continues after device, setup, and handoff checks.

Troubleshooting