Retry or Change Payment Method

Summary

Retry the payment or change the payment method when a contactless payment does not complete, so checkout can continue without confusion.

Before you begin

• Make sure the order is still open and not finalized incorrectly
• Check whether the previous payment attempt actually failed or is still pending
• Confirm the staff knows which alternative payment methods are allowed in the restaurant workflow

Steps

1. Review the order after the unsuccessful or interrupted payment attempt.
2. Confirm whether the payment was declined, canceled, or not completed.
3. Decide whether to retry the contactless flow or switch to another payment method.
4. Start the new payment attempt from the correct order state.
5. Complete the selected payment path.
6. Confirm the order reflects the final successful payment result.
7. Make sure the team does not duplicate the payment by retrying blindly.

Troubleshooting