Understand How Gift Cards Work

Summary

Understand how gift cards work in Selio so your team can sell and use them correctly without confusing them with discounts, coupons, or standard payments.

Before you begin

• Make sure the business uses gift cards as part of daily operations
• Confirm the team understands the difference between selling value and redeeming value
• Align the staff on the internal rules for when gift cards should be offered and how they are used during checkout

Steps

1. Start with the basic gift card lifecycle in Selio.
2. Review how a new gift card is sold to a guest.
3. Confirm that a sold gift card stores value for future use.
4. Review how an existing gift card is redeemed during a later order.
5. Check how the remaining balance continues to stay attached to the gift card after partial use, if applicable.
6. Review where gift card balance and activity can be checked.
7. Make sure the team understands that gift card actions should stay accurate and traceable during service.

Troubleshooting