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View Gift Card Activity

Who is this article for?

Owners, managers, cashiers, and support-facing team members who need visibility into gift card history.

View Gift Card Activity

Summary

View gift card activity so your team can understand how the card has been sold, used, and updated over time.

Before you begin

  • Make sure the gift card already exists
  • Confirm the user has access to gift card history or activity details
  • Open the correct gift card record before reviewing activity
  • Use activity to verify real behavior instead of relying on memory

Steps

  1. Open the gift card lookup or management flow.
  2. Find and open the correct gift card record.
  3. Go to the activity or history area.
  4. Review the visible gift card events carefully.
  5. Use the activity to understand balance changes or prior usage.
  6. Confirm the activity answers the operational question you are investigating.
  7. Return to the main gift card or payment flow once the review is complete.

Troubleshooting

  • The activity looks incomplete: Refresh the record and confirm you opened the correct gift card.
  • The balance and activity seem inconsistent: Review both the current balance and recent history together.
  • Staff uses verbal assumptions instead of checking history: Make activity review the standard path for any gift card dispute or question.
  • The wrong card history is being reviewed: Verify the gift card before interpreting the results.

Related articles

Check Gift Card BalanceRedeem a Gift CardSell a Gift CardTransactions OverviewTroubleshoot Gift Cards