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Sell a Gift Card

Who is this article for?

Owners, managers, cashiers, and team members responsible for checkout and gift card sales.

Sell a Gift Card

Summary

Sell a gift card correctly so the guest receives stored value that can be used in a future order.

Before you begin

  • Make sure gift card sales are enabled for the location
  • Confirm the user has access to gift card sale actions
  • Check that the team knows how gift card value should be entered or selected
  • Make sure the payment flow is ready before finalizing the sale

Steps

  1. Open the gift card sale flow in Selio.
  2. Start a new gift card sale.
  3. Enter or select the gift card value.
  4. Review the sale carefully before payment.
  5. Complete the payment for the gift card purchase.
  6. Confirm the gift card is created and ready for future use.
  7. Review the final result so the team can verify the guest received the correct stored value.

Troubleshooting

  • Gift card sale option is missing: Confirm gift cards are enabled and the user has the right permissions.
  • The wrong value was entered: Correct the sale before final confirmation whenever possible.
  • Payment completes but the card does not appear ready: Recheck the transaction and gift card creation result before retrying anything.
  • The guest asks whether the card is usable immediately: Confirm the final gift card state in Selio before answering.