Troubleshoot Gift Cards

Summary

Troubleshoot gift card issues quickly so your team can keep gift card sales, balance checks, and redemptions accurate during service.

Before you begin

• Identify the exact gift card issue first
• Confirm whether the problem is about sale, lookup, balance, redemption, or activity
• Make sure you are reviewing the correct gift card record
• Use the live gift card data instead of assumptions from memory or paper notes

Steps

1. Open the gift card lookup or management flow in Selio.
2. Find the affected gift card, if possible.
3. Confirm whether the issue is with card sale, card lookup, available balance, redemption, or visible history.
4. Review the gift card details carefully.
5. Check the balance and activity together before taking action.
6. Correct the visible issue if your role and workflow allow it.
7. Escalate internally or to Selio Support if the issue continues after verification.

Troubleshooting