Who is this article for?
Owners, managers, cashiers, and operational staff responsible for card payment acceptance.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use this tour to understand the Android checkout sequence, where Selio hands off to the partner SoftPOS flow, and where the payment result returns.
Before you begin
- Use a supported Android device for the review
- Confirm the location is activated with a supported payment partner
- Make sure the team understands that Selio starts the flow and the partner handles payment processing
Steps
- Open an order payment flow in Selio.
- Start the card or contactless path and note where Selio hands off to the partner flow.
- Identify the point where the customer taps their card, phone, or watch on the Android device.
- Review how the payment result returns to the Selio order.
- Check what staff should do when the payment succeeds, fails, or needs another method.
- Open the next detailed article based on whether you need setup, live acceptance, or troubleshooting help.
Troubleshooting
- Tap to Pay is missing entirely: The device or partner setup may not be eligible yet.
- Staff expects Selio to process the card directly: Re-explain the handoff to the partner SoftPOS flow.
- The payment handoff feels unclear during training: Walk through one controlled order from start to finish.
- A refund question comes up during the tour: Refund handling follows the partner process, not this Selio article set.
