Who is this article for?
Owners, managers, cashiers, and support-facing staff investigating Tap to Pay problems.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Separate device readiness, Selio handoff, and partner processing so the team checks the right part of the Tap to Pay flow.
Before you begin
- Identify exactly where the flow fails: before the tap, during the tap, or after the result
- Confirm the location is using a supported Android device and active partner setup
- Make sure you are testing with an order that is truly ready for payment
Steps
- Confirm the device and order are ready for a Tap to Pay attempt.
- Check that the partner SoftPOS flow is available on the device.
- Retry the payment with one controlled test order if that is operationally safe.
- Verify whether the result returns correctly to the Selio order.
- Switch payment method if the guest cannot wait for deeper troubleshooting.
- Escalate with the exact failing step, device, and partner context if the issue persists.
Troubleshooting
- Tap to Pay is missing entirely: Start with device eligibility and partner activation.
- Selio starts the flow but the payment cannot continue: The partner handoff or partner-side readiness needs review.
- The payment completes but the order is still unclear: Confirm the order state before starting another attempt.
- The team does not know which partner is active: Identify that first before doing deeper diagnosis.
