Owners, managers, and decision-makers who need a clear operational understanding of the payment model.
Understand How Selio Tap to Pay Works
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Understand how Selio Tap to Pay works so your team knows exactly what Selio does, what the partner payment app does, and where each responsibility starts and ends.
Before you begin
Make sure the team is already using Selio for restaurant operations
Confirm the location wants to accept electronic contactless payments on Android devices
Understand that Selio is not the direct electronic payment processor
Steps
Start with the order in Selio.
Use Selio to begin the payment flow from the active order.
Confirm that Selio passes the payment step into the installed partner SoftPOS solution.
Let the customer tap their card, phone, or watch on the Android device.
Wait for the payment result from the partner SoftPOS application.
Return to Selio and confirm the order reflects the payment outcome.
Use the completed Selio order flow for operational continuation, reporting, and transaction visibility.
Troubleshooting
Managers think Selio is the acquiring bank: Clarify that Selio is the operational platform layer, not the direct card processor.
Staff is confused about where the payment really happens: The payment is processed through the partner SoftPOS application on the Android device.
A team member asks where settlement responsibility sits: Settlement and payment processing responsibility sit with the partner arrangement, not with Selio.
A refund question appears during training: Refund handling should follow the partner’s payment procedure, not a Selio Tap to Pay article.
