Tour of Tap to Pay

Understand How Selio Tap to Pay Works

Check Supported Partners and Activation Requirements

Set Up Tap to Pay on Android

Accept a Contactless Payment

Retry or Change Payment Method

Troubleshoot Tap to Pay

Retry or Change Payment Method

Who is this article for?

Owners, managers, cashiers, and staff handling live checkout issues.

Retry or Change Payment Method

Reviewed by: Selio Support Team

Last updated: January 1, 1980

Summary

Retry the payment or change the payment method when a contactless payment does not complete, so checkout can continue without confusion.

Make sure the order is still open and not finalized incorrectly
Check whether the previous payment attempt actually failed or is still pending
Confirm the staff knows which alternative payment methods are allowed in the restaurant workflow

Review the order after the unsuccessful or interrupted payment attempt.
Confirm whether the payment was declined, canceled, or not completed.
Decide whether to retry the contactless flow or switch to another payment method.
Start the new payment attempt from the correct order state.
Complete the selected payment path.
Confirm the order reflects the final successful payment result.
Make sure the team does not duplicate the payment by retrying blindly.

Staff retries too quickly without checking order state: Always confirm whether a payment is open, failed, or completed first.
The team is unsure whether to retry or switch method: Use the restaurant’s checkout rule and the customer’s preferred next step.
The order looks partially updated after the failed attempt: Review the current state carefully before starting another payment.
The device behavior feels inconsistent: Recheck Android device readiness and partner SoftPOS flow stability.