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Connect Third-Party Delivery Platforms

Who is this article for?

Owners, managers, and delivery leads responsible for marketplace integrations and external order intake.

Connect Third-Party Delivery Platforms

Summary

Connect third-party delivery platforms so your restaurant can manage external delivery demand inside a more controlled operational flow.

Before you begin

  • Make sure the location is approved and ready for third-party delivery operations
  • Confirm you have access to integration settings
  • Know which platforms the business wants to connect
  • Make sure restaurant details, menus, and delivery settings are already in a stable state

Steps

  1. Open the integrations or third-party delivery area.
  2. Review the available delivery platform connections.
  3. Select the platform you want to connect.
  4. Complete the required connection or authorization flow.
  5. Review the integration status after setup.
  6. Save or confirm the connection.
  7. Run a controlled test flow, if available, to confirm orders reach the correct delivery workspace.

Troubleshooting

  • The platform does not connect: Recheck the connection flow, credentials, and platform readiness.
  • The integration looks connected but no orders arrive: Confirm the integration is active for the correct location and workflow.
  • Only some orders arrive as expected: Review platform-specific configuration and operational sync.
  • The team connected the wrong platform or location: Correct the configuration before going live.
  • Marketplace operations feel unstable after connection: Use controlled testing before relying on the live flow.