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Set Delivery Zones

Who is this article for?

Owners, managers, and dispatch leads responsible for delivery coverage and service boundaries.

Set Delivery Zones

Summary

Set delivery zones so your restaurant can control where orders can be delivered and keep delivery coverage realistic.

Before you begin

  • Make sure delivery is enabled for the location
  • Confirm you can access delivery zone settings
  • Decide how far the restaurant should deliver
  • Review the restaurant’s real operating capacity before defining coverage

Steps

  1. Open the delivery zones area.
  2. Review the current zone setup for the location.
  3. Create or edit the delivery zone you want to use.
  4. Define the coverage area based on the restaurant’s delivery policy.
  5. Save the delivery zone.
  6. Review the final zone setup carefully.
  7. Test whether an address inside and outside the zone behaves as expected.

Troubleshooting

  • The restaurant receives orders from the wrong area: Recheck the defined delivery zone and update it immediately.
  • A valid address is rejected: Confirm the address falls inside the intended coverage and the zone is saved correctly.
  • The zone is too wide for real operations: Tighten coverage to match driver capacity and prep reality.
  • The team is unsure whether to expand or reduce coverage: Base the decision on fulfillment quality, not only on demand.

Related articles

Set Up Delivery SettingsConnect Third-Party Delivery PlatformsView New Delivery OrdersTroubleshoot Delivery Flow