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Troubleshoot Delivery Flow

Who is this article for?

Owners, managers, dispatchers, and support-facing team members investigating delivery workflow issues.

Troubleshoot Delivery Flow

Summary

Troubleshoot delivery flow issues quickly so your team can recover from missing orders, routing problems, or dispatch confusion without slowing down the whole operation.

Before you begin

  • Identify the exact order or delivery issue first
  • Confirm which location and platform the order came from
  • Check the current order status before making assumptions
  • Make sure you can access the delivery workspace, map, and integration setup

Steps

  1. Confirm the order exists and reached the delivery workflow.
  2. Check the current delivery status of the order.
  3. Review whether the order is inside the correct delivery zone and source flow.
  4. Confirm the order moved correctly from new to in progress to ready.
  5. Review driver assignment and tray staging if the issue is between ready and dispatch.
  6. Check map tracking if the issue begins after dispatch.
  7. Escalate to Selio Support if the issue continues after status, zone, integration, and dispatch checks.

Troubleshooting

  • Order never appears in delivery: Check source channel, integration, and delivery zone setup.
  • Order reaches ready but never gets dispatched: Review assignment, trays, and dispatch flow.
  • The wrong driver receives the order: Recheck assignment before dispatch.
  • The order is dispatched but not tracked correctly: Review map state, active status, and sync behavior.
  • Delivery operations feel inconsistent across locations: Standardize one delivery workflow and apply it everywhere.

Related articles

Set Delivery ZonesConnect Third-Party Delivery PlatformsManage Ready OrdersDispatch DriversTrack Orders on the Map