Selio-logo
HomeSelio Restaurant App

Payment & Split Payments

Who is this article for?

Owners, managers, cashiers, and servers handling guest payments in live service.

Payment & Split Payments

Summary

Complete checkout in Selio Restaurant App and split payments when guests want to pay separately by amount, item, or method.

Before you begin

  • Make sure the order is ready for payment
  • Confirm payment methods are configured and available
  • Check that connected devices are ready if payment hardware or fiscal devices are required
  • Confirm the user has permission to complete payments and split payments

Steps

  1. Open the order that is ready to close.
  2. Start the payment flow.
  3. Review the full amount due.
  4. Choose whether to take full payment or split the payment.
  5. Select how the payment should be split.
  6. Complete each payment part in the correct order.
  7. Confirm the balance reaches zero and the transaction is completed successfully.

Troubleshooting

  • Payment option is missing: Check payment method setup and user permissions.
  • Split payment totals do not match: Recheck the split before confirming each payment part.
  • One part of the payment fails: Retry that portion carefully without duplicating the successful part.
  • Receipt or fiscal step does not complete: Review connected device and fiscal readiness.
  • Guest changes payment method mid-flow: Adjust before final confirmation, if the flow allows it.