HomeKitchen Display SystemTroubleshoot Missing or Delayed Orders
Who is this article for?
Owners, managers, kitchen leads, and support-facing team members investigating order flow problems.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Work from the source order forward so you can tell whether the break is in send-to-kitchen behavior, routing, station setup, or device connection.
Before you begin
- Identify the missing ticket or item, not just the general symptom
- Confirm which source order and which station are involved
- Make sure you can compare the POS flow and the KDS screen side by side
Steps
- Confirm the order exists in the source order flow.
- Check whether it was actually sent or fired into kitchen production.
- Review the routing for the affected items and station.
- Confirm the KDS screen is signed in to the correct station context.
- Run a controlled test order after each correction.
- Escalate with the order, station, and routing details if the issue still persists.
Troubleshooting
- The order exists in POS but not in KDS: Check send-to-kitchen behavior and routing first.
- Only some items are missing: Review item or category routing, not just the full order.
- Orders arrive late instead of disappearing completely: Recheck connection quality and sync stability.
- The wrong station receives the order: Look for station-mapping overlap or a mistaken assignment.
