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View New Orders

Who is this article for?

Owners, managers, kitchen leads, and kitchen staff responsible for live kitchen execution.

View New Orders

Reviewed by: Selio Support Team

Last updated: January 1, 1980

Summary

View new orders clearly in Selio KDS so the kitchen team can react quickly when fresh work enters the station.

Before you begin

  • Make sure order routing is already working
  • Confirm the KDS screen is connected to the correct station
  • Use a live or test order source to verify new order arrival
  • Make sure staff know which screen they are responsible for

Steps

  1. Open the active KDS screen for the station.
  2. Watch where new orders appear on screen.
  3. Review the order card details, including items and any important modifiers or notes.
  4. Check the time indicators associated with the new order.
  5. Confirm the kitchen understands whether to start work immediately or wait for the next action.
  6. Use your kitchen workflow to move the order into active production.
  7. Continue monitoring the screen for the next incoming orders.

Troubleshooting

  • New orders do not appear: Check routing, station assignment, internet connection, and device sign-in.
  • Orders appear too late: Review sync quality and routing setup.
  • Staff misses new orders during rush: Improve screen placement, sound alerts, or station ownership.
  • New orders look incomplete: Confirm modifiers, notes, and course logic are being sent correctly from the order source.

Related articles

Understand Order StatesRoute Orders to the Right KDS StationUse HOLD, FIRED, and READY ActionsTroubleshoot Missing or Delayed Orders