Who is this article for?
Owners, managers, cashiers, and servers working with bundled meals, set menus, or promotional combinations.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use combo deals to sell grouped items together with the correct structure, pricing, and selection flow during service.
Before you begin
- Make sure combo deals are already configured and active
- Confirm the combo is available in the current menu
- Train staff on what is included in each combo and what can be changed
Steps
- Start a new order or open an existing one.
- Select the combo deal from the active menu.
- Review the combo structure on screen.
- Choose the required items or components for each combo section.
- Confirm any included options or allowed substitutions.
- Add the combo to the order.
- Review the final price and the full combo breakdown before continuing.
Troubleshooting
- Combo is not visible: Check whether it is active in the current menu.
- Staff cannot select one of the included items: The combo configuration may restrict available choices.
- Price is wrong: Review combo pricing and included item rules.
- Kitchen receives incomplete combo information: Confirm the combo details are passed correctly to production tickets.
- Guest wants a change outside the combo rules: Check whether substitutions are allowed or whether the order should be entered separately.
