Who is this article for?
Owners, managers, cashiers, and servers using the main order-taking flow in Selio Restaurant App.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use New Sale for fast direct order entry, then hand the check off cleanly to editing, sending, holding, or payment.
Before you begin
- Confirm the correct menu is active for this shift or location
- Make sure items, prices, and modifiers are fully synced
- Know whether this order should be sent, held, edited further, or paid immediately
Steps
- Start New Sale from the main ordering screen.
- Confirm the active menu before adding anything to the check.
- Add the ordered items and use options or modifiers only where needed.
- Review quantities, notes, and visible totals while the check is still open.
- Correct mistakes before the order moves to the next stage.
- Continue with the action that fits service: send, hold, edit, or pay.
Troubleshooting
- Items are missing from the sale screen: The wrong menu may be active or sync may not be complete.
- The price or total looks wrong: Recheck item setup, modifiers, and discounts before finalizing.
- Follow-up actions are unavailable: Role permissions or service configuration may limit what this user can do next.
- The wrong item was entered: Fix it while the order is still open, before it is sent or paid.
