Who is this article for?
Owners, managers, cashiers, and authorized staff responsible for corrections, guest recovery, or controlled order adjustments.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use comp or void actions to remove charges correctly, whether you need to cancel an item, fix a mistake, or apply an approved courtesy.
Before you begin
- Open the relevant order or item
- Confirm the user has permission to comp or void
- Check whether the change applies to a single item or the whole order
- Review internal approval rules before continuing
- Confirm whether fiscal or payment status affects what can still be changed
Steps
- Open the order that needs to be corrected.
- Select the item or order area you want to update.
- Open the comp or void action.
- Choose the correct action based on the situation.
- Add the required reason or confirmation, if prompted.
- Apply the change.
- Review the updated order total and final order state before continuing service or payment.
Troubleshooting
- Comp or void is unavailable: Permission rules or current order status may block the action.
- The wrong item was removed: Review the order carefully and correct it before finalizing the transaction.
- The total did not update as expected: Recheck whether the action applied to the item or the entire order.
- Action is blocked after payment or fiscal step: Review the restaurant’s correction process for post-payment situations.
- Staff is unsure whether to comp or void: Define internal policy clearly to avoid inconsistent usage.
