Who is this article for?
Owners, managers, servers, and cashiers working in table-service locations.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Use the floor plan to open a table, take orders, and manage table service more clearly during live restaurant operations.
Before you begin
- Make sure the floor plan is already configured for the location
- Confirm tables are visible and active in the app
- Check that the correct menu is loaded
- Make sure the user has access to floor plan and table actions
Steps
- Open Selio Restaurant App.
- Go to the floor plan view.
- Select the table you want to open or manage.
- Start a new order on that table, or open the existing order if one is already active.
- Add items from the menu.
- Use item options, modifiers, or notes where needed.
- Save the order and continue with the next action, such as send, hold, transfer, split, or payment.
Troubleshooting
- A table is missing: Check whether the floor plan for the location is configured correctly.
- The wrong table status appears: Refresh the view or confirm another staff member did not update it.
- Cannot open a table: The table may already be in use or the user may not have permission.
- Items do not appear correctly: Confirm the correct menu is active.
- Table order opens with old data: Review whether there is an existing open check on that table.
