Who is this article for?
Owners, managers, cashiers, and authorized staff who can apply discounts to orders or items.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Apply discounts correctly during service, so price adjustments stay clear, controlled, and easy to review.
Before you begin
- Make sure discounts are already configured or available in the app
- Confirm the user has permission to apply discounts
- Check whether the discount applies to an item or the full order
- Review house rules for approval, limits, or manager authorization
Steps
- Start a new order or open an existing one.
- Add the required items to the order.
- Open the discount action from the order or selected item.
- Choose the correct discount type.
- Review the updated total before confirming.
- Apply the discount.
- Confirm the order clearly shows the discount before payment.
Troubleshooting
- Discount option is missing: The user may not have permission or the discount may not be configured.
- Discount applies incorrectly: Confirm whether it was meant for one item or the whole order.
- Price looks lower or higher than expected: Review discount type and configuration.
- Staff applies the wrong discount: Remove or correct it before payment, if allowed.
- Approval is required: Follow the restaurant’s authorization process.
