Who is this article for?
Owners, managers, cashiers, and servers who need accurate order entry and clear communication to the kitchen or prep team.
Reviewed by: Selio Support Team
Last updated: January 1, 1980
Summary
Apply modifiers to items so each order reflects the guest’s exact request, including extras, removals, changes, or custom preferences.
Before you begin
- Make sure modifiers are already configured for the relevant items
- Confirm staff know which modifiers affect price and which do not
- Make sure printer or prep routing is set up correctly if modifier details need to reach the kitchen
Steps
- Start a new order or open an existing one.
- Add the relevant item to the order.
- Open the modifier selection panel for that item.
- Select the required modifiers based on the guest request.
- Review any price impact before confirming the item.
- Add the updated item to the order.
- Confirm that the modifier details are visible in the order before sending or paying.
Troubleshooting
- Modifier list is missing: The item may not be linked to a modifier group.
- Wrong modifier added: Edit the item before the order is finalized.
- Kitchen did not see the modifier: Check the ticket layout, prep routing, or production output rules.
- Modifier changed the price incorrectly: Review how the modifier was configured.
- Too many modifier choices confuse staff: Simplify modifier names and group structure where possible.
