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Combo Deals

Who is this article for?

Owners, managers, cashiers, and servers working with bundled meals, set menus, or promotional combinations.

Combo Deals

Summary

Use combo deals to sell grouped items together with the correct structure, pricing, and selection flow during service.

Before you begin

  • Make sure combo deals are already configured and active
  • Confirm the combo is available in the current menu
  • Train staff on what is included in each combo and what can be changed

Steps

  1. Start a new order or open an existing one.
  2. Select the combo deal from the active menu.
  3. Review the combo structure on screen.
  4. Choose the required items or components for each combo section.
  5. Confirm any included options or allowed substitutions.
  6. Add the combo to the order.
  7. Review the final price and the full combo breakdown before continuing.

Troubleshooting

  • Combo is not visible: Check whether it is active in the current menu.
  • Staff cannot select one of the included items: The combo configuration may restrict available choices.
  • Price is wrong: Review combo pricing and included item rules.
  • Kitchen receives incomplete combo information: Confirm the combo details are passed correctly to production tickets.
  • Guest wants a change outside the combo rules: Check whether substitutions are allowed or whether the order should be entered separately.

Related articles

Item Options on Menu & OrdersUsing Modifiers on ItemsOrder via New SaleDiscountSales Reports