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Splitting Orders

Who is this article for?

Owners, managers, cashiers, and servers working with shared tables, group payments, or partial checkouts.

Splitting Orders

Summary

Split one order into multiple checks, so guests can pay separately without slowing down service or creating confusion at checkout.

Before you begin

  • Open an active order with items already added
  • Confirm the user has permission to split checks
  • Check whether the split should happen by item, guest, seat, or custom selection
  • Make sure the order is still in a state that allows splitting

Steps

  1. Open the order you want to split.
  2. Open the split order action.
  3. Choose how you want to split the check.
  4. Select the items, quantities, or sections to move into a separate check.
  5. Review the resulting checks and totals.
  6. Confirm the split.
  7. Continue with payment or further editing on each check as needed.

Troubleshooting

  • Split option is missing: The user may not have permission or the order may already be too far into the payment flow.
  • Items were moved to the wrong check: Review the split carefully before confirming payment.
  • Totals do not look correct: Recheck item quantities, discounts, and applied promotions before finalizing.
  • One guest wants to change the split after review: Adjust the check before starting final payment.
  • Staff is unsure how to split shared items: Define a consistent restaurant rule for shared-item handling.