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Order with Courses

Who is this article for?

Owners, managers, servers, and teams working in full-service restaurants with structured dining service.

Order with Courses

Summary

Use courses to organize items by serving sequence, so the kitchen and service team can deliver the meal in the right order.

Before you begin

  • Make sure courses are enabled for the location or service flow
  • Confirm the staff understands how courses should be used
  • Check that kitchen and prep workflows are configured to handle course-based orders
  • Use the correct table or order flow before assigning courses

Steps

  1. Start a new order or open an existing table order.
  2. Add items to the order.
  3. Assign each item to the correct course based on serving order.
  4. Review the order to make sure items are grouped correctly.
  5. Save the order.
  6. Send or hold the order based on your restaurant workflow.
  7. Confirm the team can identify which items belong to each course.

Troubleshooting

  • Courses are not available: The feature may not be enabled for the location or service model.
  • Items are in the wrong course: Edit the order before sending or finalizing.
  • Kitchen output is unclear: Review ticket layout and prep routing rules.
  • Staff forget to use courses: Train the team to assign courses before sending the order.
  • Course timing feels inconsistent: Review the operational workflow between service and kitchen.