Using Modifiers on Items

Who is this article for?

Owners, managers, cashiers, and servers who need accurate order entry and clear communication to the kitchen or prep team.

Using Modifiers on Items

Summary

Apply modifiers to items so each order reflects the guest’s exact request, including extras, removals, changes, or custom preferences.

Make sure modifiers are already configured for the relevant items
Confirm staff know which modifiers affect price and which do not
Make sure printer or prep routing is set up correctly if modifier details need to reach the kitchen

Start a new order or open an existing one.
Add the relevant item to the order.
Open the modifier selection panel for that item.
Select the required modifiers based on the guest request.
Review any price impact before confirming the item.
Add the updated item to the order.
Confirm that the modifier details are visible in the order before sending or paying.

Modifier list is missing: The item may not be linked to a modifier group.
Wrong modifier added: Edit the item before the order is finalized.
Kitchen did not see the modifier: Check the ticket layout, prep routing, or production output rules.
Modifier changed the price incorrectly: Review how the modifier was configured.
Too many modifier choices confuse staff: Simplify modifier names and group structure where possible.