Comp or Void

Who is this article for?

Owners, managers, cashiers, and authorized staff responsible for corrections, guest recovery, or controlled order adjustments.

Comp or Void

Summary

Use comp or void actions to remove charges correctly, whether you need to cancel an item, fix a mistake, or apply an approved courtesy.

Open the order that needs to be corrected.
Select the item or order area you want to update.
Open the comp or void action.
Choose the correct action based on the situation.
Add the required reason or confirmation, if prompted.
Apply the change.
Review the updated order total and final order state before continuing service or payment.

Comp or void is unavailable: Permission rules or current order status may block the action.
The wrong item was removed: Review the order carefully and correct it before finalizing the transaction.
The total did not update as expected: Recheck whether the action applied to the item or the entire order.
Action is blocked after payment or fiscal step: Review the restaurant’s correction process for post-payment situations.
Staff is unsure whether to comp or void: Define internal policy clearly to avoid inconsistent usage.